We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was looking for some ankle weights that wouldn't be bulky, and these Owleys ones are perfect. They're surprisingly lightweight and comfortable, yet they still provide a noticeable challenge during my workouts. I love that they're so easy to adjust. I'm definitely seeing results!
My brother’s a CrossFit fanatic, and he always has new gadgets to try. These Owleys ankle weights were his latest obsession. He loves how easy they are to adjust and how they really add intensity to his workouts. He even raves about how they help him with his speed and agility drills.
use these ankle weights for my yoga practice, and I love them! The adjustable weight lets me challenge myself in different poses. They stay put even during the most intense movements, and they've really helped me improve my balance and strength.
Ankle weights are fantastic! The straps are strong and secure, so I don't have to worry about them slipping. The adjustable weight is a big plus, allowing me to challenge myself as I get stronger. They've really helped me tone up my legs and build endurance.
I wear these every day during my walks. At first glance, they seem too light to be effective, but after covering 3 or 4 miles, I can definitely feel the impact!
Bought these for myself because I wanted to add some resistance to my Pilates routine. They are super adjustable, so I can change the weight depending on the exercise. They stay put during the most intense moves, which is a big plus. I’ve noticed I’m getting better at challenging poses, and I’m loving the extra burn!
bought these ankle weights for my daughter, who's a serious dancer. She says they've been a game-changer for her practice, helping her with her balance, coordination, and stamina. They're easy to adjust and comfortable to wear, even during long practice sessions.
Super comfy and in my go-to color! These make for an excellent gift choice.