We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My pup gets anxious in the car, and this helps keep her in one spot and prevents her from trying to climb into the front seat. The only downside is that the extra part on the clasp that ensures it stays shut slides down too easily. However, I appreciate the option to use either the anchors or the seat belt.
With two young kids in car seats, my golden retriever has to ride in the cargo area when we go out. This seat belt keeps him more secure in the back, which makes me feel he’d be safer in an accident. It also gives me peace of mind knowing he can't jump out when I open the tailgate. It has some stretch so he can still move around comfortably. I always use it with a harness, so I’m not sure how it would work with a collar. It's a bit of a hassle to make him back up to release the tension on the strap to unhook it, but it's a small price to pay for safety.
I love this product; it's incredibly versatile for car use. I've been using it for a year now, and it still works great, giving me peace of mind while driving.
Works exactly as it should.
I have one in each of our cars. The seat belt works perfectly, just make sure to attach it to a dog harness, NOT a collar.
At first, I wasn't convinced we needed one, but after seeing our friends use it and noticing how safe and effective it seemed, we decided to give it a try. We practiced with our pup for a few days before our trip and ended up using it throughout our entire road trip! Definitely worth the purchase 👍.
I have an extremely hyper, reactive, and incredibly smart young dog. And Owleys is no match for my dog. It's a 3-point failure system. It buckles in the seatbelt and clips onto the baby seat buckle. The collar portion has an additional secure feature. He can move around the back seat but can't break loose. I was finally able to drive without constantly fearing for our safety. Highly recommend.
too short for our needs