We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
LOVE my new organizer! It's actually large and on our last road trip I put all the snacks and drinks for our family of 5 in it. Very clever that the top can be used as a table! Kids also love that there are separate holders for their drinks and side pockets for their stuff. Great, great thing! Thank you owleys!
I’m really impressed with this product! I was expecting much lower quality, but I was pleasantly surprised. It’s sturdy, folds in half just like it says, and is easy to move around. Overall, I’m very happy with this organizer.😁
I’m obsessed with this! As a school bus driver, I had my essentials (clipboard, sunglasses, lotion, hand sanitizer, Lysol, pens, pencils, paper towels, etc.) scattered all over the bus. Now everything is right by my side, and it doesn’t slide around. The pockets and compartments are just the right size. Perfect!
High quality,big,portable travel organizer.No issues,everything as described.
The color and material style really appeal to me. I appreciate the fact that it has pockets on every side and reinforced handles. It's great for carrying everything in one go, especially when I need to clear the front seat for a passenger. The loop for securing it with a seatbelt is a fantastic feature, preventing my belongings from flying around when I brake. I love how it allows me to stand my notebooks upright, making them easily accessible. The middle divider keeps my car organized, which is essential since I work out of my vehicle. This would make an excellent gift!
This product is exactly what I needed! It's sturdy and well-built. It works wonderfully on my car's passenger seat, but I'm also planning to use it on the truck's bench seat. As a wildlife photographer, when I travel solo, I place this organizer on the passenger seat. It easily holds all my cameras and lenses, keeping them within reach and easy to put away. The small pockets are perfect for storing batteries, lens caps, and cleaning cloths. However, I wish the cup holder pockets had slightly larger openings as only slim items fit. The handles on both sides make it easy to carry, even when loaded. Overall, I'm very pleased with this purchase.
I recently purchased the magic box organizer and found it to be a useful tool for keeping my items organized while traveling. It's well-made and the compartments are the perfect size for storing items like toiletries, jewelry, and other small items. The only downside I found was that it was a bit bulky to carry around, but all in all it was a good purchase.
Awesome organizer for my van! I’m really happy with it!