We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got this to keep between my two kids in the backseat during a 4-hour road trip. It worked great for keeping things organized and drinks within reach. The quality is good, and I’ll definitely be using it again on longer trips.
I recently bought a new Telluride and needed something for storage in the large trunk area. This organizer is exactly what I needed! It’s sturdy, has multiple compartments, and can be expanded for additional storage.
The quality of this car caddy is impressive. I've had it in my car for a few months now, and it's been incredibly durable. The material is tough, and it’s very convenient with well-sized pockets that hold all my things. It’s easy to move from the front to the back seat when I have passengers, and everything stays securely in place. It’s holding up well and still looks new. The performance has been excellent.
This item is perfect for my SUV! It fits perfectly between the middle seats and has compartments that hold everything my kids need, with room to spare, and includes two cup holders. The walls are sturdy and keep everything in place.
Fits perfectly between the car seats in my Honda. My kids can easily grab their stuff and put it back, which has really cleared up the clutter on the seats and floor.
This works perfectly for keeping things organized between the kids in the car. They each have their own cup holder now, and the divider helps separate their snacks and toys!
Purchased this item back in January, and I've used it almost daily for groceries and other things. Today, I felt compelled to leave a review because I'm genuinely thrilled with it. Recently, I placed a few bottles of red wine in a wine carrier and put them inside the organizer. It stayed in my car for two hours before I noticed it had tipped over. Amazingly, not a single drop spilled onto the trunk carpet! All the liquid was contained within the organizer, which I simply rinsed with water, and it was as good as new. THANK YOU!
For anyone seeking the ideal back middle seat organizer, this one is excellent. It's simple to put together and visually appealing. It fits perfectly in the middle of a three-seat back row, providing storage for passengers or easy access for those in the front seat.