We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm quite happy with this product, but it's challenging to rate. While it's very well-built and probably deserves 5 stars for its construction, I'm giving it 4 stars because it’s not as large as I hoped.
It’s been a while since I’ve rated anything, but this is exactly what I needed to keep all those loose items from ending up on the floor. Sunglasses, reading glasses, lip balm, pens—everything stays in place. Absolutely purrfect!
This is a lightweight, spacious, and sturdy storage bin. It’s perfect for the backseat and even comes with cup holders.
This back seat organizer is exactly what I needed to keep my groceries and food from sliding around. The drink holder is especially impressive.
This car organizer is truly a MAGIC BOX and is amazing for travel! It organizes everything from food to games, making long drives less stressful. The foldable tray is perfect for meals or playing games, and it's impressive how it keeps food and drinks at the right temperature. It's also been a great travel play station for my kids. Super versatile and a must-have for any family trip. A definite win for keeping the car tidy and everyone happy!!!!!!
Drove 20 hours straight with two kids by myself, and this organizer was a lifesaver. I packed all their snacks, Kindles, toys, etc., in it and placed it on the front passenger seat. It kept everything organized, and nothing fell out. The zippered sections and mesh pockets were great for small items like Legos, crayons, and sunglasses. I’ve also used it in the trunk and between the kids’ seats in the back, and it stays securely in place. It’s incredibly sturdy and makes road trips much easier. I’m considering buying another one for our other car.
I was worried I might end up with something flimsy that would just topple over in my backseat, but this organizer is the exact opposite. It's sturdy, easy to use, and perfectly fits my needs. I carry a lot of books in my backseat, and this keeps them all secure.
I absolutely love my Magic Box! This car organizer has made my rides and road trips so much more organized. The multifunctional use is a big plus – I’ve used it in my car, at picnics, and even in my office. The stylish design in black and brown looks great everywhere. Highly recommend it!