We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I secured it to the front seat with a seatbelt. I was tired of hitting the brakes and having my paperwork slide to the floor. This is sturdy, with two spacious storage sections and side pockets. Exactly what I needed!
I like this organizer a lot. It has adjustable storage compartments that you can collapse to make it shorter if needed. It’s spacious and works well overall. The end compartments are also great for storing smaller items like a flashlight, bug spray, or an umbrella.
A MUST-HAVE for road trips! I recently purchased this car organizer, and now I can't imagine a road trip without it. The organizer fits comfortably in the back seat, offering a substantial storage solution without encroaching on passenger space. I was able to pack all of my road trip essentials, snacks, and then some. The waterproofing feature is just the cherry on top. During a recent trip, a bottle of soda toppled over and, to my relief, no inch of my car's upholstery was damaged. The aesthetic is also pleasing - this color scheme matches my solid black car interior perfectly. Lastly, the quality of the materials used is commendable. The organizer is well-constructed, sturdy, and feels like it will last for years. It's an investment that I'm glad to have made. Thank you Owleys team, I will definitely recommend this brand to others.
This has plenty of pockets for small items. The material is sturdy enough to stay upright, even when empty. It’s the ideal size for kids. When we have extra passengers, I can quickly move it to the trunk or floor. It’s spacious enough to hold books, toys, and art supplies. Perfect for keeping the car organized, highly recommended!
I absolutely love this backseat organizer! I drive a lot, and it helps keep my back seat organized. It lets me separate my purse from snacks and other items, and I can easily reach what I need. The pockets are super convenient—no more searching for my garage clicker or pens. Plus, it looks really good, especially with my car's black interior.
I tend to accumulate a lot of “stuff” in my car, and the new one I bought doesn’t have many compartments—just a deep middle console where things get lost. This organizer sits on the front passenger seat beside me and keeps everything organized. I especially love the tissue box holder on the front. It’s been a lifesaver! The only downside is that I have to move it when I have a passenger.
It's a decent size, but I could use a second one for bigger grocery hauls. I'm planning to add another to my Christmas list this year, just in case I need extra storage. I also love the side pockets for additional organization.
I’m giving this 4 stars for its sturdiness. I was hoping for something larger to carry a lot of groceries, but even at this medium size, it’s still quite manageable.