We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The installation of this brand and model is a breeze. While it may bear some resemblance to other models found online, this particular one stands out with its thicker bottom and slight padding. The addition of a zipper on the front seat is fantastic as it allows for customization based on your needs, which was a crucial feature for me. Unlike most brands that lack zippers or offer only one option, this product provides versatility. I even purchased a high-quality bathroom rug to place on top, which fits perfectly and adds an extra layer of security and comfort for my dog, preventing her from sliding around. In fact, I liked it so much that I bought another one for my second car. Overall, this is a great product that ensures the safety of your dog by preventing them from falling off the seat.
The extender has provided ample space for my 65lb English Bulldog, supporting her weight without any issues so far. The seams are well-made and the mesh in the center allows for good air flow. While there isn't much cushioning, adding a blanket or bed easily solves this problem. My dog is thrilled with the extra room as she was previously cramped in the seat that wasn't wide enough for her to comfortably move around. I am eager to see how sturdy it remains over time as we've only had it for 3 weeks. Additionally, I appreciate that the design takes into consideration an English Bulldog's sensitivity to temperature changes.
This back seat extender fits my 2010 Ford Fusion perfectly after measuring before purchasing. We used the measuring tape to gauge the dimensions of the product inside the vehicle, which worked out well. I appreciate that you can fold up one side and still use the extender if needed for someone in the back seat. However, when folded, parts of it are not completely out of the way and it becomes thicker than when unfolded. Despite this, it is manageable in a pinch. Additionally, it comes with its own storage bag for easy removal and installation as needed by simply tossing it in the trunk.
The front seat headrest clips of this solid foam backseat extender are made of metal while the back seat headrest clips are not, which is a bit puzzling. Perhaps it was done to cut costs or maybe the metal clips were getting too hot in the sun. Without insight into the manufacturer's decision-making process, one can only speculate. It seems like it wouldn't have been much more expensive to make all the clips metal, and I believe that metal clips would be safer and longer-lasting.
amazing product and works just fine for my puppies!!
My main issue with the product is that my dog easily jumps into the floorboard and then up into the seat, making it difficult for me to lift her into the vehicle due to her anxiety issues. It's quite a challenge trying to maneuver a 65lb bulldog into the back seat while bending over and forward. Each time we put her in the car, we have to go through the process of unbuckling, unzipping, folding, unfolding, zipping, and buckling one side of the extender. It would be helpful if the "flaps" on each end had more support like the base does so that they could bridge the gap between her stairs and back seat without much effort. I plan on adding this support myself as an upgrade for our specific situation. Having this option included in future versions of this product would be greatly appreciated.
This dog seat extender is a significant upgrade from my previous one due to its solid base! I appreciate the durability. The extender serves its purpose well and my dog feels comfortable on it too. Recommended.