We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm a birdwatcher, and I've used this tent as a hide for observing birds in their natural habitat
Love how versatile it is! My husband and I used it for three camping trips and loved the legroom. He's 5'2" and struggles to find a tent that fits comfortably, but this one worked great. He could stand without issue and had plenty of room to move around.
This tent is a great value for the price. It's comparable in quality to much more expensive tents, and it's a really versatile piece of gear.
Absolutely love this product! Assembling it solo is easy for me. Attaching the cross rod can be a bit tricky, but my boyfriend handles it effortlessly. I've camped in windy, rainy conditions, and the tent has held up well.
We love that it attaches directly to our SUV, giving us extra space and a more secure camping experience.
Cool tent, but assembly was a bit challenging
This camping tent is awesome so far. We are thrilled to extend our sleeping and living area to our SUV. The tent appears well-made, and we're excited to put it through its paces.
I typically don't write reviews, but I couldn't resist sharing how well this tent performed during a torrential rainstorm. In our 60s, we've moved on from ground sleeping, but these "attach-to-car" tents intrigued us. It fit perfectly on our Toyota Matrix without a roof rack, comfortably accommodating two of us with an inflatable mattress designed around the wheel wells. It wasn't my first choice, but the tent I wanted was out of stock, so we reluctantly settled on this one. I was apprehensive due to the limited reviews and a misleading video review claiming difficult setup. However, we found it easy, taking about 10 minutes with two of us. Setting it up alone might be a challenge, though. During our camping trip, we endured a nine-hour rainstorm with no leaks whatsoever. We didn't prep the seams as advised, and with the elastic around the car, we expected some leakage, but it stayed completely dry. The two-door awnings allowed us to keep the windows open despite the muggy weather. I recommend using a ground tarp, which likely contributed to our success, along with camping on a sandy site. Nearby campers packed up as their tents couldn't withstand the wind and rain, while we watched movies comfortably. We love this tent. It's spacious with a couple of interior pockets. The only improvement I'd suggest is adding a loop at the top for hanging a lantern, though that might compromise the seam. Plus, you can zip it up and drive away, leaving the tent freestanding. This setup is ideal for older folks like us who can't manage a trailer or RV but want a low-cost, upscale camping experience.