We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely the best car protection I've bought for my dogs. It's incredibly easy to install and remove, which is great because I use it in both my car and my husband's truck. The quality is evident in every aspect, from the waterproof layers to the durable metal buckles. My dogs seem comfortable on it, and I'm at ease knowing my car is protected. Plus, the pockets are a great addition for storing their gear during trips.
The waterproof feature has saved my car's interior more times than I can count. Also, it's incredibly sturdy and stylish.
Absolutely worth every penny for the cleanliness and peace of mind.
I can't recommend this car dog hammock enough! From the durable, waterproof fabric to the thoughtful design, it's clear that a lot of care went into creating this product. It fits beautifully in both our car's backseat and trunk, offering versatility depending on our needs. The anti-slip bottom is a standout feature, ensuring the hammock stays in place, providing a safe and comfortable ride for our dog. The foldable design with handles makes it convenient for storage and transport. And yes, the added pockets are great for keeping everything my dog needs within reach. This hammock has truly thought of everything!
while the quality and material of the hammock are great, I found it a little difficult to install. yes it does an excellent job at protecting the seats, but setting it up and folding it down is more work than I expected. the pockets and waterproof feature are useful, but I wish it was easier to manage
Couldn't be happier with this hammock for dogs. It provides full seat coverage and I love the versatility in installation method.
Protects well but setting it up and down is a workout for me!!
This pet hammock is a lifesaver! It fits my car perfectly, and the versatility of using it on half the seat or in the trunk is fantastic. It's super durable and easy to clean, which is essential for me as my dog loves the outdoors. The waterproof aspect has proven itself time and again, and the hardened side flaps are a genius addition to protect the doors. A well-made, thought-out product that I highly recommend to any pet owner 👍