We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works well with my ford explorer, not so much with my compact car. It's a bit too bulky for smaller vehicles but great for larger ones. My dog feels secure using this car dog ramp, and I appreciate the adjustable features 👏👏
I bought this dog car ramp for my Golden Retriever who recently had surgery and needed help getting into our SUV. The ramp is incredibly sturdy and stable, even when he moves quickly up it. It's easy to set up and take down, and I appreciate how it stays firmly in place thanks to the secure car attachments. Cleaning is straightforward too, which is a bonus with a recovering pet. This ramp has made a world of difference for us! 👏👏👏
This dog ramp has been a lifesaver for my Dachshund who struggles with jumping due to his short legs. The ramp is lightweight yet durable, and I love how it folds neatly into a compact size. It's been a breeze to use both in the trunk of my sedan and at home. The anti-slip surface is a big plus, especially during wet weather. Overall, a fantastic product that's worth every penny!
This dog car ramp is a game-changer. It's foldable and sturdy, making it easy to move around. The non-slip surface gives my pup confidence to enter the car without hesitation. Thank you.
This ramp is a must-have for my SUV and Labrador. It's strong and easy to set up. The reflective strips are a nice safety feature for nighttime walks.
As a pet owner who loves road trips, finding a reliable dog ramp was crucial. The owleys car ramp for dogs exceeded my expectations in every way. It's sturdy enough for my 90-lb Husky mix, and the non-slip surface provides great traction even in rainy conditions. I've used it consistently over the past few months, and it still looks brand new after a quick wipe-down. I highly recommend this ramp for its durability and ease of use!
Perfect for my small SUV.
great for my aging pet's joints