We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I also got this garbage bag dispenser as a gift for the delay of my initial order, and to my own surprise, I am extremely pleased with it! It is well made, with sturdy construction and a sleek design. I love the convenience of having garbage bags readily available, and the dispenser is helping to keep my car clean and organized while traveling with my family
I recently purchased this car garbage bag dispenser and it is such a useful little thing! Before, I always struggled to keep my car clean and organized when driving distances with my son, but this dispenser has made it so much easier to dispose of trash like food wrappers or empty drinks. The dispenser fits perfectly on my car's seat headrests and is very easy to use. I also appreciate that it comes with a set of bags, which are durable.👍👍
a must-have for anyone who wants to keep their backseat clean!
I absolutely love this car waste bag dispenser. the black aluminum body is sturdy and adds a sleek aesthetic to my car. It dispenses bags easily and is very handy for keeping my car clean during road trips. It's one of those simple things that you don't realize you need until you have it lol. Highly recommended!
The product is well-made, with a sturdy aluminum body that feels durable. Dispensing bags is a breeze, making it convenient to handle trash on-the-go. I have two small kids, and this has significantly reduced the amount of clutter in my car. The only reason I'm not giving it 5 stars is that there were no installation instructions in the box.
The product is the same as in the pictures. Arrived with bags included in 4 days. Haven't tried it on a road trip yet but everything looks very durable 👀
This trash bag dispenser is quite handy. Keeps my car neater since I can easily pull out a bag for garbage. The installation was simple, I just wish it came with more than 20 bags.
I'm surprised with this dispenser! It's made keeping my car clean so much easier. The wheel mechanism is smooth, and tearing off a bag is effortless. The fact that these bags can double as vomit bags is a lifesaver for trips with my motion-sick prone kids. Plus, they're leak-proof. The minimalistic black design looks great in my car. It's a small but significant addition that's helped maintain cleanliness during our daily drives and longer road trips. Definitely a worthwhile purchase! ✨