We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The trash bag dispenser is amazing! Fits perfectly into the car interior and doesn’t take up space at all. I attached it to the seat headrest. Kids are happy to throw candy wrappers and napkins into it, and I’m very satisfied. Comes with a roll of waterproof trash bags.
Got this this bag dispenser a month ago. Use as disposable vomit bags (our son often gets sick in the car) and travel garbage. Bags that included are really thick and don't leak, the dispenser itself is convenient to use. So after a month of use we can recommend it. We also advise get extra rolls of trash bags (they have it in thee Car Storage category) in advance.
really handy and easy to use bag dispenser. just what you need for family road travel.
Works as advertised. The size is actually very compact, turned out to be smaller than I expected. The included bags are really durable and waterproof. I'm satisfied, although I would like the dispenser to be wider
Everything's ok,delivered in 6 days
Well, this garbage bag dispenser is a useful accessory if you're traveling with a big family. The size of one bag is not very large, but enough for a 5-6 hour trip. The mechanism is simple and convenient. Especially for those who sit in the back. Quality is good, made from aluminum. In general, you can do without this dispenser just well, but with it traveling is much more comfortable and more aesthetic, if I may say so.
Great trash bag dispenser for car travel. Works as advertised, no issues found so far.
Received this as a gift. The quality is good, nothing dangles or creaks. I don’t know how long the included bags will last, but will definitely order a refill. Nice thing to have in your car during family road trips!!