We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very handy and portable, but it struggles a bit with larger vehicle batteries. Still, it's a solid backup for emergencies.
Works great! It’s non-sparking, which protects modern automotive electronics, as I’ve read. It’s jumped several really dead batteries, is small and lightweight, and very easy to use. The flashlight and USB charging port are handy for emergencies and charging phones.
Our car battery died and the mechanic couldn’t see us for a week. We bought this booster and used it to jump our car twice daily for school runs—far easier than relying on our neighbor’s old-fashioned methods. With its safety features, we never worried about incorrect connections; it alerts you if it’s not right. Now, we use it to charge our phones on long trips, and it’s comforting to know we have a reliable jump starter if needed again.
Able to start my 2018 Tacoma with a 3.5L V6 after the battery died just shy of 6 years. It started the truck on the first try, allowing me to get to work on time. After recharging it at work, I was amazed at how little charge it had used; it took maybe 15 minutes to top off. Although it’s advertised for multiple starts, I didn’t want to risk it, but now I’m confident it wouldn’t be an issue.
My car battery was acting up, dying and then coming back to life. It tested fine at the mechanic’s, but it turned out to be a bad cell. This jumper kept my car running until we figured it out. It always started the car without a hitch. Highly recommend this for anyone with battery issues.
small and compact, but a true powerhouse 👏 easy to use and well-made, it gives me peace of mind when I’m out on my Harley. I once got stranded with a dead battery, and a fellow rider with a Noco charger saved the day. I ordered one for myself as soon as I got home. now, whether on my bike or in a car, I carry it with me, maybe someday, I’ll be the one to help someone else out
Incredibly reliable! Jump-started my SUV in seconds on a freezing morning. Compact and easy to handle, never leaving home without it
This jump starter is a game changer! Fits easily in my glove box and has come through every time. Truly a must-have for any vehicle owner.