We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gifted this to my niece who's a big skier. She uses it to transport her skis and snowboard to the mountains. She says it's awesome!
This roof basket is a great investment for anyone who loves to travel or go on adventures.
I really like this rack! I managed to build and install it myself, but it felt a bit awkward—I'd suggest having a second person help! I wasn’t fond of the logo placement, so I simply flipped it over, and now I’m thrilled with how it looks! Definitely recommend!
This roof basket is the perfect solution for anyone who loves to travel but hates being cramped in their car. It's incredibly spacious and can hold a ton of gear. The installation was surprisingly easy, even for someone who's not very handy. I was impressed by the build quality. It feels very solid and well-made. I've used it to haul everything from luggage to camping gear to sports equipment. It's super versatile! The wind noise is minimal, even at high speeds. I love the sleek black finish. It looks great on my SUV. The Owleys roof basket is a great value for the price. I highly recommend it. If you're looking for a high-quality, affordable roof basket, look no further. This one is the best!
It’s a solid product; however, we had to reposition it because we installed it on the incorrect side initially…
I was hesitant to buy a roof basket at first, but I'm so glad I did. This thing is awesome! It's made my road trips so much more enjoyable. I can finally bring everything I need without having to worry about space. The installation was a piece of cake. The instructions were clear and easy to follow. I was impressed with the build quality. It's very sturdy and well-made. I've used it to haul everything from luggage to camping gear to kayaks. It's incredibly versatile! The wind noise is minimal, even at highway speeds. I was pleasantly surprised. I love the sleek black finish. It looks great on my car. The Owleys roof basket is a great value for the price. I highly recommend it. If you're looking for a high-quality, affordable roof basket, look no further. This one is the best!
For months, I’ve been searching for a replacement carrier, and this one is fantastic! It took me just 15 minutes to put together. The instructions recommend finger-tightening the bolts first before fully tightening them all - great tip! I’m planning to get another one for my truck. Don’t waste time on other brands; this one is the best! 5 stars!
Everything matched the description perfectly! Assembly was straightforward, and it feels incredibly reliable.