We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the storage solutions in this suv roof tent are a camper’s dream. so easy to keep everything organized and within reach! plus the sun visors are great for those bright mornings. loved it.
Our recent purchase of this hard shell roof top tent has been a game-changer for our outdoor adventures. First of all, having it ready in under a minute is a huge advantage. Its construction is robust, offering peace of mind even in challenging weather conditions. The tent's design is clearly aimed at couples, but it's also spacious enough for a small child. We’re two, which is making it ideal for our family. The comfort level is outstanding, with a mattress and excellent ventilation. Storage options are handy and well-designed. My only wish is that it came with a slightly wider ladder, but that's a minor quibble in an otherwise fantastic product.
This vehicle top tent is a perfect option for road trippers like me! Would love more color options, but that’s hardly a dealbreaker👏
loved the quality!! also the expandable aluminum ladder is a neat feature, making it super easy to get in and out
This tent is a marvel of convenience and comfort. From the swift one-minute assembly to the sturdy build quality that's withstood everything we've thrown at it, it's been an absolute joy. The waterproof and wind-resistant materials have kept us safe and dry in storms, while the UV protection and sun visors have made sunny days enjoyable without the burn. The mattress and anti-condensation mat combo are a dream, ensuring we wake up refreshed every morning. The mosquito netting is a nice touch, keeping the bugs at bay. With thoughtful additions like the built-in pockets and detachable pouch, plus the handy bungee net, storage has been a breeze. And the telescopic ladder? A perfect example of the user-friendly design that makes this tent a must-have for any camping enthusiast. Totally recommend this roofnest tent!
Love it! Amazing quality and super simple to use 😍✨
I got in a storm and was very impressed with how this roof top tent stands firm against strong winds and rain !! Sturdy as described !
Thank you so much I love it so far. Not mounted on my cap yet but I'm pretty sure it's gonna fit. It was a very happy day.
I have the tent mounted on my truck and it is looking and functioning very well.