We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These car kick mats are a great investment for parents! The easy-to-clean design and anti-slip back are very great features, and they fit perfectly in my car. Highly recommend!
NO MORE SHOE PRINTS! With three kids under ten, the backs of my seats were constantly smudged with shoe prints and random stains. Now, thanks to these owleys kick mats, my seats look as good as new. The black eco leather is durable and matches my car's interior perfectly. Easy to install and clean, and it stands up well to the relentless kicking from my little ones. I would recommend these kick mats to any parent ππ
well the fit isn't perfect on my car seats β it could be a bit wider. despite this, this seat back mat still offers good protection, especially against my dog who loves to jump up on the seats. cleaning it is a breeze, which is also a major plus. all in all, a decent purchase.
I just installed my seat back protector from Owleys and I must say, I'm quite impressed. The black material is robust and the hexagonal design gives it a classy touch. Although it's a little larger than I expected, it provides ample coverage to protect my seats from muddy shoes. I will definitely be ordering another one. Great addition to the Ρar and a good purchase for any car owner out there!
Really handy for maintaining clean car seats, especially with kids. The material is straightforward to clean and feels durable. While the design is simple, it's effective at protecting against scuffs and stains. A good investment for families.
This is the best seat back protector Iβve ever used. The material is top-notch, and itβs completely waterproof, which is a must with two young kids. It fits perfectly and doesnβt move around, thanks to the anti-slip backing. The hexagonal pattern gives it a nice, modern look. Cleaning it is quick and easy. Iβm so happy I found this product!
Impressed with these seat back protectors! It's a lifesaver for anyone who drives often with passengers. The quality of the eco-leather is top-notch, and it's super easy to maintain. These do a fantastic job of keeping the seat backs pristine. Definitely worth it
I recently purchased this seat back protector, and it has been a game-changer for my car. With two toddlers, my back seats were constantly getting dirty, but this cover has solved that problem. The eco-leather material feels premium, and the hexagonal pattern adds a stylish touch. It fits perfectly on my SUV's seats and stays in place thanks to the anti-slip rubber backing. Cleaning it is a breeze; a simple wipe-down with a damp cloth and it looks as good as new. Highly recommend this to parents!