We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love my owleys kick mats and would definitely recommend these to keep seats clean!
⭐⭐⭐⭐⭐ Pretty and premium seat back protectors! Non-slip, easy to install and wash. A little pricey but for such a beautiful design it's worth it. Nothing compares to what you can find cheaper on Amazon.
I recently received this back of seat protector as a Christmas present and I absolutely love it! It fits perfectly in my car and looks great. I love how it keeps my seat looking new and protected from dirt and wear. It is also really easy to clean and I just use a wet cloth to keep it clean every day! Can definitely recommend!
These Kick Mats from Owleys is an absolute lifesaver. With two energetic kids, the backs of my seats were always a mess of footprints and spills. But now, they remain perfectly clean! The material is very simple to clean - just a quick wipe down and it's like new. I'm very pleased with this purchase
I've beein using this protective mat for about 2 months. It's easy to clean and it protects well against dirty shoes and occasional stains. But I wish it was larger for more complete seat coverage. Still, it's a good buy and offers a good level of protection
Nice quality and sleek design. Cons: - I still don't understand how to attach the hooks at the bottom. - the box came wrinkled.
This seat back cover is a good solution for keeping my car seats clean. The eco leather is easy to wipe and the padding reduces the impact of kicks. I appreciate that it doesn't leave any marks on the seats.
I'm really impressed with this seat back cover! It's been perfect for protecting my car seats from dirt and scratches, especially with frequent passengers (and here I mean my big family haha). Cleaning it is a breeze, just a quick wipe down. I love the minimalist look of the eco-leather, and it fits seamlessly with my car's interior. It's exactly what I needed for a clean and protected car seat. Definitely recommend it for families or anyone who drives often with passengers!