We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing car seat cover set !!! just what i needed to refresh my old car's interior! 👏👏
These seat covers are a game-changer! Not only do they protect my car seats from stains and wear, but they also add such a stylish look. The eco-leather and velour combo looks superb. Worth every penny!
Got these covers as a gift for my SUV, and they're pretty solid overall. The first thing I noticed was the quality of the material. The velour is very comfortable , and it feels durable – like it can withstand a lot of wear and tear. Sitting on them is a pleasant experience, especially during longer drives, thanks to the elastic foam padding. However, I did find that the back seat cover could have been designed with a bit more stretch. It took some effort to get it to fit perfectly across the entire back seat. Once fitted, though, it looks great and does a fantastic job at protecting the upholstery from my kids' spills and the dog’s fur. And it's easy to clean, which is a must for any family vehicle. The only real downside was the fitting issue, which was a bit of a hassle. But once that was sorted, the covers looked like they were made for my SUV. If the company could give detailed instructions, it would be perfect. Still, I'm happy with my purchase and would recommend these to others, especially families looking for stylish, durable, and easy-to-clean seat covers set
These car seat covers set is fantastic! These've made my old car feel new with a luxurious look and feel. A great buy for every driver!
These seat covers are nice and seem durable.They do their job, protecting my seats from my kids' messes. Only downside is they don't fit as snugly as I'd like on my front seats.Still, a solid 4 stars
I'm thoroughly impressed with these Owleys seat covers set! From the moment I unboxed them, I could tell I got the perfect product. The quality of the velour material stood out immediately – it's soft, luxurious, and feels great to sit on. The covers fit my car seats like a glove, which I was pleasantly surprised about. I've had other seat covers in the past that promised a universal fit but ended up being too loose or too tight. These, however, were just right. I was also able to put them on all by myself without any special tools or extra help, which speaks volumes about their design. It's hard to find car accessories that are both stylish, functional and sustainably made, and Owleys really hit the mark here. I'm a real fan now! Cleaning these seat covers is as simple as wiping them down with a damp cloth, and they dry quickly without any water stains. They've added such a cozy and comfortable feel to my car's interior, making my daily commute much more enjoyable. I've recommended these seat covers to several friends and family members, and I'm considering buying another set for my husband's car. 💯% recommended!
bought these for my dad's truck. they're comfy and keep the seats clean, we loved it. a really good product for keepinf your car fresh
Best purchase I've made for my car! I was been looking for a pretty set of car seats for quite a long time. These seat covers are ultra-comfortable and the design elevates my car's interior look. Easy to keep clean too. A+ for a great design:)