We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Material is cheaper than I thought but it’s not much of a concern for that price
This is a great solution if you ever find yourself not having enough space to place items. However, make sure you look at your front seats and make sure your emergency brake isn’t on the side you would want the car gap to fit. If you have an emergency brake right next to your seat it won’t fit correctly. Overall, it’s a great product especially the bag hooks I use it to hang my umbrella and my purse.
Even though the price point is low, these are the same quality as those costing hundreds more. Fits perfect.
Well, it's a decent idea but falls a bit short in execution. It's great for small items like phones or keys, and the extra cup holder is a nice touch. However, the fit isn't universal - it's pretty snug in my car, and I've struggled to pull it out when needed.
This car organizer is an absolute game-changer! It's compact but surprisingly spacious, fitting perfectly into that annoying gap between my car seats. Now, instead of a black hole swallowing my phone, keys, and parking tickets, I have a handy storage space!
great product. compact yet convenient to keep small items at hand.
This car seat organizer is a neat solution for the small stuff that usually clutters my car. Fits snugly between the seat and console, making it easy to grab what I need. Would be even better if it had a bit more space, but it's definitely a handy accessory.
Hey I'm so glad I got this car seat organizer! It's perfect for keeping my phone, pens, and snacks organized and within easy reach. The fit is great for both the driver and passenger sides, which is super convenient. No more digging around for things while driving haha. It's a simple yet effective way to keep my car tidy and everything in its place. Highly recommend for anyone looking to reduce clutter in their car!