We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently bought this Owleys car seat organizer for my kids and I am so glad I did! The pockets are perfect for holding drinks, snacks, and toys, and the straps make it easy to attach to the back of the seat. My kids love it and now they have a place to keep all their things in front of them while we are on the go. I highly recommend it! Thank you team!
This seat back organizer works pretty well. It doesn’t sit as close to the seat as I’d like, but it holds a lot and is close enough for my toddler to reach road trip essentials like snacks, juice, crayons, a tablet, and a coloring book. Our last road trip was much smoother with it. I’d definitely recommend it.
I’ve tried many organizational products as part of my part-time job in home organizing, and these get a 5-star rating from me! I had a cheap mesh version before that broke and sagged within months. These are classy, sturdy enough for my three kids, easy to clean, and have a smaller profile while mounted on the back seat. They fit perfectly in my Buick Enclave and offer the right amount of pockets for my needs. Plus, they’re reasonably priced. I keep tissues and wipes in the Velcro pockets, and it works like a charm. Love it!❤️
We just ordered our second set because we're so impressed with the first one. Totally worth it! I’ll probably end up ordering even more.
It has space for everything, so nothing got lost during our last road trip! Highly recommend.
The car seat organizer fits perfectly on my seats. A great purchase!
I use this for baby essentials, and it holds everything I need. The cup holders fit bottles perfectly.
A really good buy with lots of compartments that are sturdy. Absolutely love it!! 😄