We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This organizer holds a fair amount, but it’s quite large and doesn’t fit well in my car.
Such a beatiful product!! Can't wait to use it in my car! 5 stars!!!
I’m pleased with this seat back organizer after installing it. I needed something durable that wouldn’t fall apart quickly with my 2.5-year-old. The fabric feels robust, and as long as the straps and pockets hold up, it should serve us well. The numerous pockets are a nice touch, and while my daughter might not reach the top pockets yet, they will be handy for me.
We have a toddler and a seven-year-old. Our older child was always asking for tissues and sanitizer. These organizers are a lifesaver! Everything he needs is right at his fingertips, and we can stash extra diapers, wipes, and toddler essentials in the other one. They clip securely around the front seat’s headrest and body, providing a snug fit. The strap is barely noticeable from the front seat, and it’s even less conspicuous in some car models.
Loving my car organizer!! It's perfect for keeping all my daughter's stuff in one place and also for protecting the back of the seat. Lovely color that matches perfectly with our car interior. Thank you so much!
I needed a way to keep our van organized during weekend trips. Though I haven’t had it long, it seems to offer good quality for the price.
I wish I’d bought this sooner to help keep my car tidy. I was able to store my kids’ toys and books in the organizer. Now, nothing is on the floor, and I’m thrilled about that. No more toys spilling out when I open the door.
This is exactly what I needed since becoming a mom of two! I’ve tried a couple of different organizers that didn’t last or felt cheap. This leather organizer is tough and durable. I love the tissue holder and the clips. It’s fantastic!!! ❤️