We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter and her friends used to leave a mess in the car, but with this organizer, I told them that anything left on the floor is trash, and if it doesn’t fit in the organizer, it doesn’t belong in the car. It really cut down on the clutter. The tablet holder also stops fights over who gets to hold it when they’re watching videos in the car. The perfect solution would be to have tidy kids, but since that’s not happening anytime soon, this organizer is a lifesaver.
These seat back organizers just arrived so I installed them in my Subaru and tried to imagine what my grandkids would put where. Since they do not bring any ipad type devices in my car the small clear screen pocket is not valuable. The nice pockets I like to use are for sports water bottles. Also they will protect the seat from muddy sneakers.
Once correctly installed, it looks sleek and stays firmly attached to the back of the front seat. A great purchase!
I ordered this with the plan of summer road trips for my kids. My twins have their seats organized to their liking, so they have their items at hands reach. The pockets are thick and made of strong material. The pocket for the tablet works great and still allows for touch screen while watching movies and youtube. The mess pockets fit a big size water bottle. It’s a great feature to have now for a back up mask to be safely put in the car so it won’t be forgotten, keeping their cell phone chargers, ear buds ect, in place with out the mess or tangle of items. For someone with small children, preteens or teens or anyone who road trips this is a great item. The straps are thick and the snaps are fancy and strong. The entire system looks like it will hold up for a century.
Purchased these back of seat organizer for a 14-hour drive with our two boys, and they were incredibly helpful. We packed snacks, crayons, card games, iPads, and more. They kept the car tidy and prevented us from searching under the seats for lost items. We’ve decided to keep them in the car permanently. The fabric is durable, installation was a breeze, and they can be easily adjusted for another vehicle.
This Car Back Of Seat Organizer is exactly as described. It’s a basic design without too many pockets, which I appreciate for our van. It almost matches the leather color of our seats and looks neat and tidy. We don’t have a seat behind the front seat, but if you did, the person in the back would still have plenty of legroom because it doesn’t stick out too far. Nothing has fallen out, even on bumpy roads. Highly recommend!
They fit my car seats perfectly. After several months with two children, they’ve held up remarkably well.
Our daughter is happy 🙂 This seat organizer became her personal world with her belonings during our commutes. And while she is happy, I’m happy to, for the first time in many years I learned what a quiet trip is.