We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These car seat organizers are a great value! They fit perfectly, were easy to install, and the quality is solid and durable. It’s just what my family needed to keep the back seat tidy!
These car organizers were perfect for our road trip. The kids had all their items within reach and kept everything tidy. Definitely a must-have if you’ve got kids in the car or if you just want to keep your vehicle organized.
This was easy to set up in the car and made our last road trip with the baby so much smoother. I didn’t have to dig through all the diaper, pump, and bottle bags—everything was right in front of me and easy to access. I’ve been sitting in the backseat with our infant, and this simple product made the ride much less stressful.
I rated it 4 stars mainly because my tissue box doesn’t fit. That’s on me for buying large boxes. Other than that, it attaches well to the back of the seats, and the buckle keeps it in place. With my car seat covers, the buckles are just behind them. It's easy to wipe clean since the front is made of a pleather-like material, and it’s sturdy enough for all my stuff. Worth the buy.
Absolutely love these seat back organizer! ❤️ These protect the fabric in our car from getting ruined by two kids in car seats. I never imagined I'd be the mom who lets her kids snack in the car, but now it’s a must, and these organizers catch all the crumbs. Easy to wipe down, and they keep my car seats spotless.
I bought this for organizing and protecting the back of the seat from dirty little shoes. So far, it’s better for the latter. My son hasn’t fully embraced keeping the car organized yet. Securing it out of sight in the front took some adjustment, but it’s in place now. It could fit a bit tighter against the back seat but it’s adequate.
These are fantastic! They look and feel like real leather. They’re sturdy, well-made, and fit perfectly in my VW Tiguan. The versatile pockets are perfect for organizing everything.
If you’ve got a little one, this car seat organizer is a must-have! I store all of my daughter’s essentials and toys in it!! Love it!