We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My backseat was a disaster zone until I got these organizers. They neatly sorted all the kids’ toys and made a huge difference.
A great product at an even better price! Highly satisfied with this purchase! 💯
I gave it 4 stars because neither the Fire tablet nor the iPad Pro fit in the big, clear pocket. Aside from that, I was really impressed. I got these for a road trip, and they were super useful. There are plenty of pockets for keeping things organized, and the zippered pocket behind the Clearview pocket was great for storing our instant camera photos without losing them. We used it in a midsize SUV, and it fit the back seats perfectly. If the tablets had fit, it would’ve easily been a five-star review.
Fantastic product! The non-toxic materials and sleek design make it a perfect addition to our car.
Keeps our car clutter-free, amazing thanks
The Owleys Car Back Of Seat Organizer has been a game-changer for my car! With four kids, it’s essential for keeping everything tidy and mess-free. The touch screen tablet holder is genius, and the eight storage pockets are a lifesaver for parents. Traveling is so much smoother now. Highly recommend! 🚗✨
I bought this hanging car organizer a few months ago, and it has transformed our car trips. The five-layer design feels very sturdy, and the hexagonal pattern looks stylish in our SUV. It's so easy to clean; I just wipe it down, and all the dirt and shoe marks vanish. The ten storage pockets are perfect for keeping everything in order, from water bottles to coloring books. I appreciate the eco-friendly materials, knowing it's safe for my kids. Fantastic product!
This is a quality product that fits well. It keeps everything organized, and I’m planning to buy another one.