We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We use these for all our dog-related items. Toys, bowls, leashes, and anything else I need when volunteering with our pup. They’re installed on the back seats of a Subaru Outback and a GMC Sierra. They fit perfectly, hold a lot, and keep everything off the floor and within reach.
I recently purchased this car back seat organizer and it has been a lifesaver for our family road trips. The ten storage pockets provide ample space for snacks, toys, and even my kids' tablets. The touch-friendly tablet pocket is a brilliant addition, keeping my children entertained without the mess. Cleaning it is a breeze – a simple wipe with a damp cloth and it's good as new. The sleek black and brown design complements our car interior perfectly. Highly recommend it!
After getting a new car, I wanted to make sure everything was organized. This organizer is waterproof, making it easy to clean, and it has plenty of pockets for wipes, cups, books, small toys, and even an iPad! It's durable and doesn’t look tacky in the back of the car, unlike some other styles. It’s perfect for keeping things off the floor and easily accessible.
Fits perfectly on the back of my 2021 Nissan Rogue seats. Installation is a breeze, and the adjustable straps are a great feature for accommodating wider or deeper seats.
This has made keeping my car cleaner so much easier with toddlers. My 4-year-old can easily watch shows through the clear pouch. There are plenty of compartments for snacks and storage!
Stylish and practical, love it
This covers the entire back of the seat, which is essential when you have toddlers in car seats. No more scuff marks from kids kicking the seat. The different-sized compartments work well, especially on trips. It’s long enough to cover the whole seat.
I bought this to keep my car neat and tidy. It holds tablets, toys, water bottles, and wipes, making it perfect for road trips. The quality justifies the extra cost compared to fabric and mesh options.