We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
game-changer for car rides with kids! love that it's matching my blue seat protectors!!
This car seat back organizer is awesome! I love the variety of pockets and compartments, which make it easy to keep everything organized and easily accessible. The material is also very durable and has held up well to frequent use. I have had it for half a year already and it works just great. I would highly recommend this product to anyone often driving with their family!
Purchased this two months ago, and this Owleys Seat Organizer has been pretty handy so far. It is durable, the black and blue design is sleek, and it's helping to keep my car more organized. That being said, I do wish it had more compartments for better segregation of items. However, for what it offers, it's definitely worth the price. The fabric is resilient and easy to clean - a simple wipe down and it looks brand new. If you're someone who travels a lot or has a lot of miscellaneous items in your car, it's a good buy.
Holds a lot of things, the quality is good. Sleek design.
I have two young kids who love to bring a ton of stuff for car rides. Before, the backseat was a constant chaos of toys, snacks, and art supplies. But since purchasing this seat back organizer, our car rides have become so much more peaceful and tidier! It's amazing how much this organizer can hold. The sturdy eco leather material seems to withstand the rough treatment of my kids too, which is a definite plus. Installation was a breeze, and it fits perfectly against the back of the seat. Plus, it adds a dash of color to our car black interior! I couldn't be happier with this purchase. Thanks a lot 💖
This one is great for moms with small kids ! This organizer is convenient and has many pockets for all sorts of things like toys, snacks, books, and also a separate pocket for a tablet . Installation is convenient and it looks good in the car. I'm very pleased with my purchase !
This car seat organizer added a nice pop of color to my car! It's good for keeping my son's things organized on trips. Holds a lot, but I wish it had separate compartments for smaller items. The color combo is stylish, and it cleans easily.
Love this car seat organizer! The colors are vibrant and it fits perfectly in the backseat. It's great for storing my daughter's snacks, toys, and books, keeping everything within her reach. It's also very durable and easy to clean. This has made our car rides much more organized and enjoyable. Highly recommend