We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our family trips have become much easier with this seat back organizer. The phone holder is very convenient, and you can use it through the material. our son is happy
with the birth of our daughter, a lot of toys, napkins and other things appeared in the car and didn’t have their place… now most of them are stored neatly in the pockets! It’s super convenient that now we don’t have to hold the phone while our baby is watching cartoons. + the back of the seat is protected from her legs, there used to be dirty shoe marks.
Great car organizer, finally a whole bunch of toys in one place. ideal solution for families with kids who always make a mess in the backseat
Everything as described! I’m very pleased with the purchase
Amazing design, looks great! Lots of pockets and two carabiners on the sides to keep all my princess toys and stuff. I'm really satisfied with customer service as well (the package was delivered in a week, but this organizer was totally worth waiting). Thank you Owleys!
wonderful product, so beatiful, thank you!
Obsessed with this seat organizer! Finally, all my son's toys and car stuff kept in one and only place. A also LOVE how it looks in my black car interior! So stylish and useful at the same time. Thank you so much for your work.
Great quality! I use the product for a month now and it sill looks outstanding. all the pockets are sturdy and well sewn, they didn't deform at all under the weight of my children's toys and books that are stored inside 24/7. The material is surprisingly good, I don't usually trust faux/eco leather but the one they used is just amazing. It's durable and really easy to wash when it gets dirty. Highly recommend this kick mat protector!