We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My older car has vinyl seats that were starting to show wear, but these covers work perfectly. They’re comfortable and, most importantly, stay in place. The color is great too. I highly recommend them.
I was honestly surprised by the quality. I can’t stand leather seats, and this cover has been a lifesaver 🙏. I’ll definitely be buying another one.
I purchased this seat protector for my new SUV, and I am beyond impressed. The multi-layer build is incredibly durable, and I love that it's made with eco-friendly materials. The leather feels premium, and the anti-slip bottom keeps it securely in place. I have two kids who are constantly spilling things, and this protector has been a lifesaver. It's easy to clean, and I haven't noticed any stains or color marks on my seats. Highly recommend!
Super fast shipping, and they look fantastic! Absolutely love it!🔥
This seat protector has been fantastic for my car!!!! The waterproof feature is truly effective, as it has protected my seats from several coffee spills already. I appreciate the sturdy attachment with the metal hardware and seat anchor, which keeps it stable even on bumpy roads. A great product that I would buy again!
Installation was a breeze, and it stays securely in place. Very stylish!🤩
These went perfectly with my burgundy vehicle and made it look a thousand times more expensive than it is. I can still feel the heat from the original heated seat without it being too intense. I wash them (just detergent) and air dry every three months, and they’ve held up well. A tip: don’t wash them with other items, especially those with Velcro, hooks, strings, or jeans that might bleed color. The price was just right and a great investment to keep my original seats in excellent condition.
Installation was straightforward, and they look really good. They don’t cover the entire seat, but I like how they blend in. Definitely would recommend.