We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved the previous version of the Owleys seat cover so much that I decided to try this newer model. The installation process is even simpler, and I have no complaints about this updated version. If you’re looking for a straightforward cover that stays put, this one is fantastic. Oh, and it’s machine washable too!
I received these today and had them installed in my 2006 Ford within 10 minutes.
I’m really happy with the color and texture! Highly recommend 💯
My fabric seats are still in top-notch condition, and I wanted to keep them that way. None of the previous seat covers I tried fit as well as these do. Time will tell, but at such a reasonable price, I can always replace them in a few years if they’re still available and needed. I might even buy an extra set to store for future use. Although I don’t usually have passengers in the back, I’m seriously considering getting a set for the rear seats too. As for wear and durability, we’ll see over time, but for now, these get a solid 5 stars⭐. Highly recommended!
These fit my Hyundai Accent perfectly and provide the protection I needed for my seats.
Exceeded my expectations. Keeps the seat nice and cool during this extremely hot summer.
Nice color and a great fit. Easy to install. My black cloth seats show every speck of lint and pet hair, but these covers have significantly improved their appearance. I’m planning to order matching covers for the back seats as well.
Good seat protector in a sleek black design. It matches my car's interior perfectly and does a great job at shielding the seats from dirt and spills. Easy to clean, but fitting it snugly takes a bit of effort. Useful for anyone who wants to keep their car tidy.