We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i had to wait a few weeks for them in December, but they were definitely WORTH the wait! perfect seat covers
Decent cover, but it didn’t completely stop my back from getting sweaty.
I have an Accord, and I needed something to protect my cloth seats without ruining the look. The fit is snug and covers almost the entire bottom of the front bucket seats. It doesn’t bother me for now. These seem durable and aren’t made from thin material. Time will tell, but I don’t have any concerns at the moment. The color and pattern blend well with the interior, and there was no strong odor when I opened the package, which is always a bonus. I’m very satisfied with this purchase and would recommend them if you need a universal fit.
I got these seat covers for my 2024 Toyota Camry XSE and I'm thrilled with them!! They fit the front seats like a glove and look absolutely stunning!!❤️ The best part is that they allow the heat from my heated seats to come through just fine, plus they're airbag compatible. For the price, I’m more than happy with this purchase and ended up buying the same ones for my SUV too!
Just put these on my 2014 Mazda CX5 today, and I’m really impressed. The materials feel durable, and installation was super easy. My seats are a light taupe, and the black covers add a sporty contrast while also hiding dog hair from my two black dogs. Perfect choice 💯
This protector mat is a practical solution for keeping your car seats clean. The black color and hexagonal design look sleek and the material seems durable enough to handle daily use. It certainly has saved my seats from a number of coffee spills and muddy paws. As for the flaws, it could have been a little wider to better cover the seat. But anyway, if you're looking for a basic seat protector with a stylish edge, this is a decent option for you.
The Car Seat Protector is crafted from a nice, breathable material. I especially appreciate all the different connectors that keep it securely in place—one strap around the headrest, hooks to tuck in the bottom, and sturdy plastic anchors to keep it snug against the seat. Overall, it's a significant improvement over the previous seat cover I had in my car.
I was looking for something that would still let the seat design of our truck show through while providing protection. These were just what I needed.