We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this car seat protector and I am extremely happy with my purchase. Not only does it protect the seats from spills and stains, but it also looks so pretty in my new car! The easy-to-clean design is perfect for handling the messes that come along with driving my kids everyday, while the anti-slip back ensures that it stays securely in place under them. I wash it with a wet rag, and it works just perfectly. I would highly recommend this car seat protector to parents and taxi drivers as well
These car seat covers match the leather color in my car closely. They were simple to install and do an excellent job of protecting my leather seats.
We decided to try these seat covers for our Infiniti QX80, unsure if they would fit. When we unpacked them, we were pleasantly surprised by their high quality and attractive appearance. They fit perfectly and were a breeze to install. We couldn't have been more pleased with our choice. We liked them so much that we ordered another set for the second row seats.
I have black leather seats, and in this intense heat, they get unbearably hot. These covers help keep them cooler so I don't scorch myself or end up drenched in sweat!
Love my owleys seat protector! It's super easy to clean and has a rubber backside -- which are great features!! Plus it looks great in my car! Highly recommend! 👍
In the scorching Texas heat, leather seats can be a serious burn risk!🔥 I searched high and low for Car Seat Mats for my Tesla Model Y that wouldn't fully wrap around the seat, as that can potentially interfere with airbag deployment. These covers seemed ideal in every aspect, so I decided to give them a shot even though I hadn’t found anything else. THEY WORK!!! They sit flat and look seamless! A fantastic solution for the hot leather!
Installation was a breeze, and they’re so versatile that I use the same set for both of my vehicles.
I’m really impressed with how perfectly these seat covers fit in my Ford Escape. They look and feel amazing! Installation was a snap.