We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve had a set of these for a while and use them under my kids’ car seats to protect my car’s seats. They do their job well, and I have no complaints. I even toss them in the wash when I clean the car seat covers.
This protector mat has been incredibly helpful in saving my car seats from spills and stains! What's even better is that it has made car rides much more comfortable for my son by preventing his car seat from slipping and sliding around. I would highly recommend this product to anyone who wants to protect their seats, especially those who have young children!
These covers are very comfortable and well-made. Both the front and back seats fit perfectly. My only suggestion is adding one more fastener to the back outer bottom cushion.
This car seat protector is very user-friendly. Before buying, make sure to check your car seat manual to ensure compatibility, as some brands don’t allow protectors. The “Safety tested” label doesn’t mean much because there’s no standard to test against.
The 'Hexy' Car Seat Protectors from Owleys are an absolute lifesaver for parents like me! With kids constantly hopping in and out of the car, spills and messes are unavoidable... These protectors fit perfectly and covers my back seats, shielding them from spills, crumbs, and dirt. The stylish hexagon pattern even adds a nice touch to my car's interior. Best of all, it's so easy to clean. I'd highly recommend it to any parents out there 😍
Sturdy and simple to set up, plus it’s incredibly cute!
I got these for my new Prius with the Softex Moonstone interior. I spent a lot of time finding a black seat cover that wouldn’t ruin the car’s look, and this one fits well and stays put. With some assistance during installation, it was easy to secure. I’m happy with the purchase and have been using it for about three months.
Love it!! perfect look and fit!