We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These seat covers are very strong and well-crafted. I purchased covers for the front and back seats of my 2013 Subaru Outback. They’re doing a fantastic job! Much appreciated!
I absolutely adore these seat covers! They bring a lot of color to my car’s interior and are incredibly comfortable. Definitely one of my top buys this year!
I bought this after trying a different brand’s seat protector, and I have to say, the quality is top-notch. The rubber grippers on the base help keep it in place, and the small lip around the edge keeps the car seat or booster seat from moving.
I honestly didn’t anticipate such high quality! I’m completely impressed! Now I feel much more confident about protecting my car’s upholstery 😅👍🏻 Definitely recommend!
Ordered one for the driver’s seat, and it was so impressive I went ahead and got three more for the other seats.
I bought this cover to protect the beige leather seat in my 2016 Toyota Camry Hybrid. The black and brown color is a perfect match, and installation was simple. Although I can't speak to its durability just yet, it seems quite sturdy.
I just got a new car and wanted to protect the seats from my three boys’ car seats. These fit perfectly! So far, they’re doing a great job. My kids don’t spill much, but it’s a bonus that they’re waterproof. They’re also easy to put on and take off, and they don’t interfere with the car seat buckles or seatbelt.
We received our child seat cover a few days ago, and I immediately noticed how much more secure my child’s seat felt on our leather seats. The non-slip pads on both sides of the Elite make a huge difference. The firmness of the protector also helps distribute the pressure from the car seat’s contact points, keeping my kids safer and my leather seats in better condition.