We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well-stitched and well-designed car seat protector! Cute color and the size fit our ford just perfectly. Love that it has extra layer at the bottom to protect the seat from dirty shoes. Thank you! 😊
Ideal vehicle seat protection!!!Great quality and materials! Looks so cute in black leather interior!!
Stylish and functional! Installed two these seat protectors in the beige leather BMW interior, looks great. The material is also excellent, as described. Thanks!
Got this seat protector yesterday. It doesn't fit as snugly as expected. Yet the color is beautiful, materials are soft and pleasant to sit on.Doesn't slip. I highly recommend checking the size before purchasing.
Love it! everything as described
I purchased the Owleys seat protector and am using it in the picture attached. I have purchased several of these in the past from various manufacturers and must say the Owleys is the best made and most attractive seat protector I've had. Before the Owleys seat protector not only was the the seat in my new car likely to get stained and have marks from the car seat but it also allowed the car seat to slide which blocked the seat belt attachment. With the Owleys installed the seat is firmly installed and my daughter no longer has issues buckling in. 5 stars!
Thank you team for a great product and customer service. The seat cover protects my car seats really well and looks pretty. Looking forward to ordering more of your products.
I have a leather interior and it was starting to show signs of wear from the car seat. This Owleys seat protector works great under my child's car seat and provides protection for my car seat upholstery, fits perfectly and looks very nice! I'm very happy with my purchase and would highly recommend it to anyone who needs protection for their car seat upholstery.