We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got a set for my daughter's car, and she absolutely loves them! With two toddlers in car seats, they really come in handy. I also purchased a set for my own car so I can use it when the grandkids come over. They’re easy to put in and take out, which is great since I don’t keep them in all the time. They provide peace of mind, allowing me to enjoy family time without worrying about my car.
I've now bought five of these car seat covers for myself and family, and all of us are pleased with it. And now that new color
I'm truly impressed! My driver's seat had a tear, and the leather repair kit I tried only made it worse. I decided to cover it up until I could get it fixed, but now there's no need for that! These covers look fantastic—better than my original seats! They're high quality, easy to wash, and simple to install
Installation was a breeze! It's slim enough to feel safe under my son's car seat, yet thick enough to safeguard the seats in our new car. I appreciate that it’s wider than the car seat base, providing extra protection against spills. The front pockets are perfect for storing an extra diaper or a few toys for the car ride. We even got an additional one for Grandma's car!
I absolutely love these covers! I replaced some that had worn out after just a few years, and these are so much better—thicker and more durable. They fit my Toyota Highlander perfectly. Just make sure to install them correctly, and you’ll be thrilled with the result. I usually use covers for my seats during the warmer months, but these are so nice that I might just keep them on all year round! Definitely recommend buying them! I did opt not to use the head covers, though, as I wasn't a fan of those.
I rated this four stars because I originally ordered it to go under my granddaughter's car seat. Unfortunately, I realized that I can't use a seat protector with the car seat I have. Instead, I've placed it in my husband's truck on the passenger side for my use, and it's working great!
These seat covers fit perfectly and are incredibly comfortable. They don't shift around when getting in and out of the car, which is a big plus. Initially, I was concerned about the padding on the sides of the seat being too noticeable, but after just a few minutes of driving, I barely noticed it at all. While I'm unsure about their long-term durability, they appear to be well-made. Overall, a fantastic purchase!
Worth the purchase nice fit and adds a bit of padding to the seat very comfy on a long trip