We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've had these seat covers in other color for years and can't recommend them enough! I bought a car with light-colored seats, and after using these covers, they significantly reduced daily wear and tear. When I sold the car, the sales guy remarked that the seats looked brand new, which I credited to the covers. I've washed them multiple times on cold and hung them to dry, and they always come out looking perfect. I've now put this new black and white on my new car and have seen the same fantastic results.Don't wait - get them!
This seat cover perfectly matches the original pattern of my Chevy, giving my car a fresh, new look and feel! I appreciate how it hooks securely onto the chair, ensuring it stays in place without sliding around. I would definitely recommend it to anyone!
YOU NEED THESE IN YOUR LIFE (and car). As someone who hates having a dirty car, this will save your sanity and protect your car's seats.I like these because they are a nice thick material. When you install your car seat, it digs into your seat and this protects your car from permanent indentions. I like how this product goes up onto back of the seat to protect your seats from little feet when rear facing. If your kiddos are anything like mine, they will love to kick your seats and this product keeps me from needing to deep clean my car so often.
Absolutely stylish and durable! WORTH THE MONEY...DEFINITELY A MUST BUY
Comfortable and cover the seat where I need it from the sweat of what I do . I really enjoy my seat covers. Love this color and texture
Bought for our Class B Van, fit perfect. Our van has the built in seatbelt and description said it wouldn't fit but it did.stays in place and is wide enough to cover the seat, would recommend.
Very good quality, looks very nice and fits well. What I didn't catch is that it's just one seat cover. I made an assumption, my own fault, that there were two to covers, one of each front seat
I'm really glad I decided to purchase this set, even though I knew the seat covers wouldn't provide complete coverage. I took the time to read through other customer reviews, and it paid off! While the protection isn't all-encompassing, I genuinely love these covers! They have a beautiful color that perfectly complements the beige cloth interior of my 2014 Toyota Camry, and the quality is outstanding. If I had the budget to spend $125-$250 on a set with more coverage, I might have done that, but this fit perfectly within my budget, and I'm extremely happy with my choice!