We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These seat covers fit my vehicle perfectly! With a toddler, keeping things clean can be a challenge, but these have really helped protect against spills. They look great, too! My older kids love them as well. I highly recommend these covers!
These are well-made, and I would give them 4 stars. However, they attach to my Sienna seats in a bit of an awkward way. There isn't a suitable spot to secure them at the bottom without interfering with the seat controls. For the seats where I did manage to attach them, I have to remove the attachments to adjust the seat position. Overall, they cover the areas I want
This car seat protector is essential for anyone with a child car seat. Its thick and durable material provides dependable protection against spills and stains. The non-slip design keeps the car seat securely in place, giving you peace of mind while traveling. Easy to install and clean, this protector is a fantastic solution for preserving your car's interior. Highly recommended for parents looking for quality and convenience.
The Black n White color blends seamlessly with my Hyundai's interior. Installation was a breeze, and it stays securely in place—hardly noticeable at all! I got this to protect my leather seats from my grandbaby’s car seat, and it works perfectly!
I chose this one because it perfectly matches the color of our car interior. The fabric and stitching appear to be of high quality, and the underside of the seat area is non-slip. A great feature is the tongue that you insert between the seat and backrest, which keeps it securely in place. Additionally, its design allows for easy attachment of baby car seats without obstructing the seatbelt buckle. Overall, it’s very well designed and meets all our expectations.
Really! Best buy ever! I have one of these in other color and now they already have white like i want to see. 100/10
I was looking for seat covers that would keep dirt and debris from getting trapped in the seat perforations while still allowing the cooling fans to function (essential in a summer). These covers have a premium appearance and texture, setting them apart from cheap polyester or neoprene options. Installation was relatively straightforward; the most time-consuming part was locating the attachment points under the seats for the hooks (which isn’t the fault of the seat cover manufacturer). Once installed correctly, these covers stay in place without sliding around. The seat fan ventilation is slightly reduced, but overall, I’m very satisfied with my purchase.
Soft and high-quality.