We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
car trash can fits well in my car cup holders,great product
Love this cup holder car trash can! Purchased one for my husband's new car. Great size and quality! Nice gift idea for everyday drivers!
Who knew such a compact item could make a big difference in keeping my car clean! This small trash can from Owleys is truly a gem. I love that it fits perfectly in my car's cup holder - a very efficient use of space. The black color is sleek and matches my car interior nicely. Despite its compact size, it holds a surprising amount of trash - wrappers, receipts, and even small bottles. This small investment has made my daily commute much more pleasant. Highly recommended!
This trash can fits neatly into the cup holder and has a cute minimalist design. It's useful for small items like straw wrappers or papers. However, for my needs, it's just too small. I find myself having to empty it every other day, which is more hassle than I was looking for. I'd say if you're a solo driver who doesn't generate much trash, it would work perfectly. But for a family car, it's not the best fit. I like the concept, but it just doesn't work for me.
Nice and handy thing
This cupholder trash can is a neat little addition to my car. It's great for keeping small trash like gum wrappers and napkins. The inclusion of bags was thoughtful thanks. I just wish it was a bit larger, but it's perfect for minimal trash
Hey everyone! I'm here to share my experience and I want to tell that I absolutely love this small trash can! It's so handy and fits perfectly in my car's cup holder! The simplicity of opening and closing it with one click makes it super convenient while driving. It's also stylish with its minimalistic black design, blending well with my car's interior! Great for keeping my car tidy without any effort. Highly recommend it for anyone who likes a clean and organized car!
Looooove. I bought a new VW this Spring and it doesn't have a gear shift upon which I can rest my hand while I drive. This drove me absolutely nuts and I considered trading it in (at a terrible loss), till I found this perfect little trash can that fits perfectly in the cup holder where the gear shifter should be. I now drive with my hand resting atop it AND it collects all spare change, a few pens, a hair clip, all the detritus of daily travel. Just a note, this is a tiny little can. It won't hold anything of volume (forget a coffee to go cup or the wrapper from a bagel), but that's what the trash bag behind the passenger headrest is for. I loooove this!