We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
everything as advertised. nice trash can for the front seat, fits in the cup holder well, but I store mine in the door. I put chewing gum, cigarette butts, protein bar wrappers, any other small garbage inside. handy and cute
Delivered in just 4 days, I'm happy with my purchase thank you
Really compact trash can! Looks imperceptible in the car, but at the same time perfectly complements the interior and is a useful thing to have on the road. Simple use - push the lid to open, push to close. If you don't drive very often like me, this volume will be enough for a couple of weeks.
Okay this one is even prettier and handier than I expected. Mini trash can which is obviously not necessary, but very useful if you have it.
Great mini trash can for the front seat. Would recommend forr those who drive alone.
fits perfectly in the cup holder of my Jeep. cute ,easy-to-use design. not exactly necessary thing, but quite handy to have. so i'm satisfied with my purchase🙃
I love my little trash can! It's the perfect size and fits snugly into my cup holder. Amazing thing for holding small items like tissues, wrappers, and other items that can make a mess in your car. Highly recommend!
I purchased this cup holder trash can a few months ago and it has exceeded my expectations in every way. The compact size and design make it a perfect fit for my car's cup holder, and it has made it so much easier to keep my front seat clean! I appreciate that it comes with a set of little bags that fit perfectly, so I don't have to worry about running out anytime soon. I think you can also use it without bags if you wish. I also love the simple design, which adds a stylish touch to my car's interior and looks pretty:) thank you team!