We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received this Owleys car trash can as a Christmas gift and I am so pleased with it! I was looking for a way to keep my car clean and organized and this trash can does the job perfectly. It fits perfectly in my car and is very easy to use. It has a lid that helps keep the smell in, and it's also very easy to empty. I love that it's made of a durable material, so it can withstand wear and tear. I'm very happy with my gift and would definitely recommend this item!
I ordered this car trash can last summer and I am extremely happy with its functionality and design. The waterproof bottom is a great feature that makes it easy to clean any spills or leaks, while the lid keeps the trash out of sight. The pockets also provide additional storage space for small items like tissues or hand sanitizer. Thank you! I will definitely recommend this product!
fits perfectly in my car and is super handy to use. nice thing to have in your car when traveling
The "Trash Keeper" Car Trash Can from Owleys is a game-changer. I'm the kind of person who likes to keep their car's interior immaculate, and this product helps me do just that. And I'm amazed at the difference this little can has made! It's compact, but surprisingly spacious, and it manages to hold a lot more trash than I expected. I really appreciate the lid feature as well, which keeps the trash out of sight and also prevents any smells from escaping. The fact that it's waterproof is just icing on the cake. I've had a soda can leak in it and the mess was contained without any spills or staining. Installation was easy and it's extremely portable, allowing me to move it around as needed. The build quality is sturdy and it feels like it will last a long time. If you're looking to maintain a clean car, I can't recommend the "Trash Keeper" enough!
this car trash can has been a great addition to my vehicle. the waterproof feature works perfectly, and the portability is super convenient. my only gripe is the lid, which sometimes pops open. other than that, it's a solid product :)
Nice and multifunctional product! Can be used as a trash can or as a regular organizer. Very convenient for road trips. 👍👍
This car trash can is quite handy. It's easy to attach anywhere in the car and holds a good amount of trash. It is also waterproof, which is great, but I wish it was a bit larger for longer rides.
I love this Owleys car trash can! It's perfect for keeping my car clean, especially on family trips. Attaching it is super easy and it fits well on the back of the seat. The size is just right for our needs, and the waterproof lining is fantastic - no more worries about spills or leaks. The additional pockets are a bonus for storing extra snacks and wipes. It's also great for outdoor use, like picnics or camping. A must-have for anyone who likes a clean and organized car!!!