We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm happy with the functionality of this organizer. It's doing a good job of keeping my trunk clutter-free. I do wish the material was a bit easier to clean, though. I've noticed that spills and dirt don't always wipe off easily.
If you need a practical solution to keep your trunk organized and tidy, this is a must-have! It’s beautifully crafted and incredibly useful. I plan to buy another for my second vehicle!
I'm a busy mom, and my car is basically an extension of my home. This organizer has been a game-changer for keeping all my kids' stuff organized. However, I do wish it had a few more pockets on the outside for things like wipes and hand sanitizer.
I'm a delivery driver and this organizer has been a game changer. It keeps all my packages organized and prevents them from sliding around in the back. I'd recommend it to anyone who spends a lot of time in their car. 👍🏼
I'm so glad I finally bought this! My trunk has never been so tidy, and it makes me happy every time I open it.
I have a small car, so trunk space is at a premium. This organizer has been great for maximizing the space I have. However, I do wish it was a bit taller. I have some taller items that don't quite fit inside.
I bought this organizer hoping it would be the end of my trunk chaos. While it does help keep things organized and is easy to move around with the durable handles, I've found that it doesn't quite stand up to heavy use as I'd hoped. The materials are good, but the overall durability could be better in my opinion.
I recently purchased this trunk organizer and am beyond pleased with my decision. The foldable and portable design fits perfectly in my SUV, and I love how it neatly stores everything from groceries to vehicle tools. The quality is top-notch, with its sturdy construction and premium eco-leather outside. What impressed me the most is its anti-slip design, which keeps the organizer in place, offering peace of mind while driving. It's also incredibly easy to clean, a simple wipe down does the trick. Highly recommend!