We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love the look of this organizer! Compared to my old one, which was plain and utilitarian, this one looks luxurious with its contrast stitching and buckle. The adjustable dividers are a great feature for customizing the storage compartments.
I like the size and the compartments of this organizer. However, I wish the bottom was a bit more rigid. It tends to sag when I put heavier items in it.
I live in a snowy climate, so I keep a lot of winter gear in my trunk. This organizer has been great for keeping everything contained and easy to find. My only suggestion would be to make the bottom of the organizer waterproof. It would be nice to have some extra protection from melting snow and ice.
It’s both durable and stylish, and it folds neatly into a box. The dividers can be closed to hide contents, making it a great product. I highly recommend it.
Saw this organizer recommended on a mom's blog and decided to give it a try. So glad I did! It's perfect for keeping my kids' toys and snacks contained during road trips. No more backseat chaos! 🙌
I'm a bit of a minimalist, so I was hesitant to get a trunk organizer because I didn't want to add more clutter. But this thing has actually helped me declutter! I can finally see the floor of my trunk and I don't have to worry about things rolling around anymore.
This Owleys organizer is a good value for the money. My only complaint is that the stitching isn't the best quality. I've noticed a few loose threads already.
I bought this organizer for my husband, who is notoriously messy. He actually loves it! It's helped him keep his tools and other work gear organized in his trunk. However, he does wish it had a dedicated compartment for longer items like shovels or brooms.