We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This organizer has been a game-changer for my grocery trips. No more items rolling around in the back. Plus, it’s so easy to clean!
I got two and I love how they transforms my suv's trunk space. Highly recommend!
I'm thoroughly impressed with this trunk organizer's capacity and build quality. It effortlessly accommodates larger items like camping gear, thanks to its generous width and adjustable compartments. The high-quality eco-leather and waterproof interior not only make it look good but also ensure it's built to last. What's more, it stays firmly in place during transit, which is a huge plus. The convenience of being able to fold it flat for storage is another feature I didn't know I needed but now can't live without. It's simple to clean, making it ideal for anyone with a busy lifestyle. This organizer is definitely a worthwhile investment for keeping your trunk neat and tidy 👏
Very impressed with the non-slip feature of this organizer. It stays in place no matter how sharp I turn. Also, folding it flat when not in use is so practical
Very practical and fits nicely. If only it was a bit wider,it would be unbeatable.
The craftsmanship on this trunk organizer is phenomenal! From the eco-leather to the strong Velcro closures, it’s built to last. A must-have for any car!!!!
top-notch quality and functionality. this car organizer for trunk space exceeds expectations 🙌
This is, without a doubt, the best trunk organizer I've ever used. The size is perfect for my SUV, fitting snugly and offering plenty of room for groceries, tools, and more. The construction is top-notch, with eco-leather that feels luxurious and an interior that's easy to wipe clean. I love the peace of mind the non-slip feet provide, ensuring everything stays in place while I'm driving. The ability to fold it down when not in use is incredibly convenient, as is the easy maintenance. It's a well-thought-out product that has made a significant difference in how I organize my car. Highly recommend it to anyone looking for a reliable and stylish solution.