We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I just got a new sofa and wanted to prevent my cat from scratching it. The sheets were simple and enjoyable to put on, although removing the backing was a bit tricky. The plastic is thick and flexible, adhering well to the tightly woven, smooth fabric. If it starts to come off after a reasonable period, I would likely buy it again.
It's effective and is protecting my furniture!
Applying these to furniture is a breeze. They can be removed and repositioned effortlessly, adhering well without leaving any residue behind. They work wonders—my cat no longer scratches or picks at the furniture. Being clear, they blend in seamlessly and don't stand out. I'm thrilled with this purchase and would certainly buy more!
The plastic was a breeze to install and holds firmly in place. I'm not sure what these "cute stickers" are supposed to be. Since applying, the cats have steered clear of the corners of my chairs.
I purchased these protectors after my adhesive strips failed to deter my cats from scratching the furniture. These are fantastic! They are incredibly durable, and my cats' claws can't penetrate them. Being clear, they don't obscure the furniture's design and blend in seamlessly. Excellent value for the price. The size is perfect, covering the entire side of a bench effortlessly.
My cats have wreaked havoc on my furniture, so when I got a new couch, I decided to give this product a try. It works wonderfully! It's easy to apply, requires no pins, and has kept my couch looking brand new. I highly recommend it.
I was initially hesitant to order these, but I needed a solution to prolong the life of our furniture. Our cat is relentless! I have to say, these seem to be working. You can see them, but it doesn’t bother me. They have adhered well, and she doesn’t seem to be tearing them up.
Effortless to put on. Since using them, the cats have stopped clawing at the sofa. In terms of appearance, the shiny sheets are visible, but only if you specifically look for them. Otherwise, they blend in and don't catch your eye. Not flawless, but effective!