We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was worried my cat wouldn't be interested, but she loves this thing! She scratches it, sleeps on it, and even uses it to play. It's hilarious and adorable.
Saw this scratcher on Instagram and thought it looked perfect for my niece's new kitten. She sent me a video of the kitten pouncing and playing on it - it was the cutest thing! Apparently, it's also helped her kitten learn to use a scratching post instead of her furniture. Aunt of the year award, here I come!
This Owleys board is a great scratcher! It's sturdy and my cat uses it frequently. My only complaint is that it's a bit lightweight, so it slides around on my hardwood floors when she gets really into scratching. Maybe adding some rubber grips to the bottom would help.
Great value for the price! This scratcher is much bigger than I expected, and it's super sturdy. My cat loves scratching, napping, and playing on it.
Finally, a scratching post that doesn't look like an eyesore in my living room! The Owleys scratcher is sleek and modern, and my cat took to it right away. Plus, it's holding up really well to her constant scratching.
Bought this as a "get well soon" gift for my friend's cat who had surgery. She said it's been a great distraction during his recovery and he loves lounging on it. It's also lightweight, so she can easily move it around to keep him company.
My cat loves to sleep and scratch on this Owleys board! The only downside is that it's a bit difficult to clean cat hair out of the corrugated cardboard. Maybe a slightly smoother surface would make cleaning easier.
This Owleys board is fantastic! It's sturdy, stylish, and my cat uses it all the time. My only issue is that the cardboard on the edges started to fray a bit sooner than I expected. Perhaps reinforcing the edges could improve its durability.