We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My neighbor's cat was always sneaking into my yard and using my flowerbeds as a scratching post. I bought him one of these Owleys boards and put it in their yard. Now he leaves my plants alone and seems to enjoy his new scratcher! Peace restored!
I'm happy with this purchase overall. It's a good quality scratcher and my cat enjoys it. However, the assembly instructions were a bit confusing. Clearer diagrams or a video tutorial would be helpful.
This scratcher is great! My cat loves the curved shape and uses it daily. My only minor gripe is that the smell of the glue used in the construction was quite strong for the first few days. Perhaps using a more odorless adhesive would be better.
This is a great alternative to traditional scratching posts! My cat loves it. However, I wish Owleys offered replacement cardboard inserts. It seems wasteful to throw the whole thing away when the scratching surface wears out.
Ordered this scratcher for my aunt's cat who is a bit of a princess. She was worried she wouldn't like it, but it turns out she loves it! Apparently, she demands to have it placed in a sunbeam for optimal napping. Spoiled kitty approved!
My grandpa loves his cat more than anything, but she was constantly scratching his antique furniture. I got him this scratcher as a birthday gift, hoping it would help. He called me a week later to say it was the best gift ever! His cat loves it, and his furniture is finally safe. Made my day!
This scratcher is a lifesaver! My cat was destroying my carpet, but now she only uses this. It's a good size and seems to be really durable.
So glad I found this scratcher! It's the perfect size for my small apartment, and my cat is obsessed with it. It's also really easy to flip over and extend its life. 👍🏼