We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My boyfriend's cat was obsessed with scratching his expensive leather chair. I got him this scratcher hoping it would redirect his scratching. It worked! The chair is safe, and the cat has a new favorite hangout spot.
Saw this scratcher recommended in a cat forum and decided to get it for my mom's senior cat. She's been having trouble getting him to use his old scratching post, but he took to this one right away! Apparently, he loves the curve for back scratches. So glad it's helping him stay active!
This Owleys scratcher is fantastic! It's sturdy, stylish, and my cat uses it all the time. My only suggestion would be to make it a bit longer. My cat is quite large and sometimes struggles to fully stretch out on it.
My coworker was complaining about her cat ruining her curtains, so I recommended this Owleys scratcher. She was hesitant at first, thinking her cat wouldn't go for it, but she messaged me a week later saying it was a total game-changer! Her curtains are safe, and her cat is happily scratching away. Win-win!
Was a little hesitant about the price at first, but it's totally worth it! This scratcher is high-quality and will last a long time.
Easy to assemble, looks great, and most importantly, my cat loves it! What more could you ask for in a scratching board? Definitely recommend it!
My daughter's cat has always been a picky scratcher. She's destroyed countless scratching posts and pads. I was skeptical about this one, but she actually loves it! She spends hours scratching and playing on it, and it's holding up really well. Finally found something that satisfies her scratching needs!
My grandma was complaining about her cat ruining her new rug, so I bought her this Owleys scratcher. She was a bit skeptical at first, but now she says her cat won't leave it alone! Problem solved!