We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Highly recommend this for kittens. They had a blast playing with the ball and mouse, and at a great price for an Owleys product. Definitely worth it. 👍🏻😻
Our one-year-old cat adores this scratching post. He uses it several times daily, and it’s been great for keeping him away from our wooden furniture. We’re already planning to get another one.
My cats are thoroughly enjoying this scratching post. It’s stable, well-constructed, and they use it all the time.
Had I known Owleys offered tall scratching posts, I would have bought this ages ago. With years of rescuing cats, I know the importance of a tall scratcher for stretching and scratching. This one is fantastic—my 1-year-old cat went wild for it before I even finished assembling. It’s super sturdy and the design is top-notch. Totally worth the investment. Also, my current cat loves the dangling toy that came with it. WIN! Much appreciated.
Our 10 lb tabby, who’s quite the active cat, loves sitting on top of this scratcher while gazing out the window. Despite his wild climbing and heavy jumps, it’s never toppled over. It does shift a little but remains upright. The heavy-duty sisal will last for ages. He’s also quite fond of the pompom mouse on top. Assembly is quick and easy, and it’s the perfect height for bigger cats. We bought two: one for the living room and another for the back bedroom. Very happy with this purchase.
Setup was a breeze, and my semi-feral cat loves this scratching post! Due to my disability, I can't trim her nails myself, so this post is a perfect solution.
I got this scratching post to deter my cat from scratching the furniture. Assembly was a breeze, and my cat immediately took to the boxes. Once assembled, she really enjoyed the mouse and ball on top.
My cats are on the larger side and usually knock over scratching posts, but this one remains sturdy and stable.