We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently got a kitten who was scratching the couch and carpet. I wanted to redirect her behavior before she grew too large. She jumped straight into the box when it arrived. Assembly was quick, and I was impressed by the post's height. She loved it right away, scratching enthusiastically and playing with the top toys.
The post is the perfect height for my cats, and it’s holding up well under daily use. Very satisfied with the quality.
My Maine Coon enjoys flaunting his good looks by using this post in all kinds of ways.
Last summer, my kids rescued two tiny kittens barely a week old. A year later, these furballs are huge! They’re fixed and indoor-only, so I worried about their exercise and my furniture. Scratching is vital for their well-being—it's their way of marking territory and relieving stress. After exploring options at various pet stores, this scratcher caught my eye. It’s impressively tall, very sturdy, and simple to assemble. Our cats love scratching and lounging on it. Highly recommend it for keeping cats active and happy! 😅
My cats are really enjoying this Owleys scratching post. It’s stable and withstands their rough play. Highly recommended
My cat started using this scratching post right after I set it up. He enjoys batting the mouse on top and finishes each day with a good scratch. The size and height are perfect for him. Highly recommend! 💯
This scratching post was just what I needed—sturdy and large enough for my 16-pound cat. Unfortunately, my cat didn’t use it, so I had to return it. Assembly was simple, though.
My cat is thrilled with this scratcher. It arrived well-packaged and was easy to put together. I’ll definitely order again!