We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Owleys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://owleys.alisrv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm thrilled with this portable vacuum! It easily switches between suction and blowing, making it invaluable not only in my car but also for quick jobs around the house. The LED lighting is a game-changer for cleaning those hard-to-see areas, ensuring no speck of dirt is missed. It's lightweight, charges quickly, and the variety of nozzles makes it adaptable for any cleaning need. The washable HEPA filter makes maintenance a breeze. This is one of the best cleaning tools I've purchased recently!
Just brilliant! Cleans thoroughly and charges in no time.
Perfect for fast clean-ups! It's incredibly versatile with both vacuum and blower functions and fits easily anywhere because of its compact size
Really handy for the car and small spaces at home. Quick to charge and simple to use, though I’d love a bit more battery life.
Light as a feather and surprisingly powerful!
This car vacuum cleaner packs a punch with its high suction power, which does wonders for pet hair and debris. The array of nozzles included covers all my cleaning bases, though I do wish the battery lasted a little longer. It's light enough to use anywhere and charges up fast, plus the LED lights are perfect for dim spots. While it's great for quick clean-ups, it might struggle with bigger messes, but overall, it's very dependable.
This handheld car vacuum is a powerhouse! The suction capability is great, and I love using the LED lights during evening clean-ups.
just what I needed! this small vacuum cleaner for car seamlessly handles both vacuuming and blowing tasks, clearing out everything from leaves in my garage to crumbs in my car. it's super light and easy to switch between its many nozzles for different surfaces. the compact design doesn't take up much space, and it charges so quickly,it's always ready to go. definitely makes cleaning much less of a hassle